Terms & Conditions

These Terms & Conditions govern all quotations, orders, design services, printing, branding, customization, packaging, promotional products, corporate gifts, delivery services and other products or services supplied by Digital World Printers & Advertisers (referred to as “Digital World”, “we”, “us” or “our”). By requesting a quotation, approving artwork, making a payment, placing an order or using our website, you confirm that you have read, understood and accepted these Terms & Conditions.

1. Quotations and Pricing

1. Quotations are based on the specifications, quantity, size, material, finishing, design requirements, delivery location and other information provided by the customer.
2. A quotation may be revised if the customer changes the specifications, quantity, artwork, material, finishing, delivery requirements or production deadline.
3. Unless expressly stated otherwise, prices do not include additional design revisions, urgent production, special procurement, delivery, taxes, duties or third-party charges.
4. Quotations remain valid for the period stated on the quotation. If no validity period is stated, the price may be reconfirmed before payment because material and supplier costs can change.
5. Any discount, special rate or credit arrangement must be confirmed by us in writing.

2. Orders and Customer Specifications

1. The customer is responsible for providing complete and accurate order information, including names, text, contact details, dimensions, quantity, material, colours, finishing, branding instructions and delivery details.
2. An order is confirmed only after we accept the specifications and receive the required advance payment.
3. Any verbal instruction that changes an order should also be confirmed in writing through an official communication channel.
4. We may decline an order that is unlawful, misleading, offensive, technically unsuitable, unsafe, infringes third-party rights or cannot reasonably be produced to the requested specification.

3. Artwork, Content and Intellectual Property

1. Customers must have the legal right or permission to use all logos, trademarks, photographs, artwork, fonts, text and other content supplied to us.
2. The customer remains responsible for claims arising from customer-supplied content, including copyright, trademark, privacy, defamation or other third-party rights claims.
3. We may refuse to reproduce content that appears unlawful or unauthorized.
4. Original concepts, artwork and design files created by Digital World remain our intellectual property until all applicable design and production charges have been paid, unless ownership is transferred through a separate written agreement.
5. Editable or source files are not automatically included with a completed product unless expressly stated in the quotation.
6. We will not use a customer’s confidential artwork or information for an unrelated purpose. Product photographs may only be used in our portfolio or marketing where appropriate and subject to any confidentiality instruction agreed in writing.

4. Proofs and Customer Approval

1. Where a proof is provided, the customer must carefully review all names, spelling, grammar, numbers, contact details, layout, images, size, quantity, material, finishing and other specifications before approval.
2. Approval by message, email, signature, payment confirmation or any other accepted written method authorizes us to proceed with production.
3. Once approved, customer-supplied or proof-approved errors are not eligible for a free correction, reprint, replacement, exchange or refund.
4. Screen colours, digital previews and mock-ups are indicative only. The final printed colour, scale, texture and placement may differ slightly because of screens, inks, materials, printing methods and finishing processes.

5. Payments and Production Commencement

1. We accept approved payment methods including bank transfer or direct deposit, Easypaisa and JazzCash. Current payment instructions will be provided through our official channels.
2. Design work, material preparation, procurement and production will not begin until the required advance payment has been received and verified.
3. Unless otherwise agreed in writing, the remaining balance must be paid before collection, dispatch or delivery.
4. A payment is treated as received only after it has been successfully verified in our account.
5. Customers should retain their payment receipt or transaction reference. We are not responsible for payments sent to an incorrect account or an unauthorized person.

6. Production Times and Urgent Orders

1. Any production or completion estimate begins only after the final artwork and specifications have been approved and the required advance payment has been verified.
2. Production and delivery dates are estimates unless a guaranteed date is expressly confirmed by us in writing.
3. Delays may occur because of material availability, machinery, power or internet disruption, courier operations, weather, public holidays, governmental restrictions, emergencies or other circumstances beyond our reasonable control.
4. Urgent orders are subject to capacity, material availability and any additional charges confirmed before production.

7. Materials, Colours and Industry Tolerances

1. Materials may show normal variations in shade, texture, thickness, grain or finish between batches.
2. Minor variations in colour, trimming, cutting, folding, alignment, dimensions, print position or finishing that fall within reasonable printing and manufacturing tolerances are not normally considered defects.
3. Exact colour matching requires advance agreement and may require a physical sample, colour reference or paid production proof.
4. Where a specified material becomes unavailable, we will seek the customer’s approval before using a materially different substitute.

8. Changes and Cancellations

1. Changes requested before production begins may be accepted subject to revised pricing, additional design charges and a new completion estimate.
2. Customized or made-to-order products generally cannot be cancelled once production, procurement or material preparation has begun.
3. If cancellation is accepted before production, we may deduct design work, purchased materials, third-party costs, administrative charges and work already completed from any amount paid.
4. Orders cannot be cancelled solely because the customer later changes their mind after approving the design or specifications.

9. Delivery, Collection and Courier Services

1. Delivery and courier times are estimates and are subject to the operations and service areas of the selected courier partner.
2. The customer must provide a complete and accurate recipient name, telephone number and delivery address. Additional costs caused by incorrect or incomplete information may be charged to the customer.
3. Customers should inspect the external packaging on receipt. Visible damage should be photographed before opening, and the package and contents should be retained while a claim is reviewed.
4. Where a courier is used, responsibility for delay or loss will be assessed according to the circumstances and the courier’s applicable terms. We will reasonably assist the customer in raising a valid courier claim.
5. Orders held for collection must be collected within the agreed period. Storage or re-delivery charges may apply to orders left uncollected for an extended period.

10. Inspection, Claims and Remedies

1. Customers should inspect their order promptly after receipt.
2. A production-related claim must normally be reported within three calendar days of receipt. Courier damage should be reported within 24 hours where reasonably possible.
3. Claims must include the order details, a clear description of the issue and supporting photographs or video. We may request the affected product for inspection.
4. Valid claims may cover verified manufacturing defects, incorrect specifications or quantity supplied by us, production material errors, or damage for which we are responsible.
5. After assessment, an appropriate remedy may include correction, reprint, replacement, store credit, or a partial or full refund for the affected items.
6. The remedy will be proportionate to the verified issue. A minor defect affecting only part of an order does not automatically entitle the customer to reject the entire order.
7. Change of mind, customer-supplied errors, proof-approved errors and reasonable industry variations are not normally eligible for a return, exchange or refund.
8. Further details are available in our Returns, Reprints, Exchanges & Cancellations Policy, which forms part of these Terms & Conditions.

11. Customer-Supplied Materials and Property

1. Customer-supplied products, garments, materials, storage devices or other property are accepted at the customer’s risk unless otherwise agreed in writing.
2. Although reasonable care will be taken, printing, embroidery, engraving, cutting, heat application and other customization processes may carry an inherent risk of damage or variation.
3. Any special replacement-value arrangement for customer-supplied property must be agreed before work begins.

12. Limitation of Liability

1. To the extent permitted by applicable law, our liability relating to an order will not exceed the amount paid for the affected products or services.
2. We are not liable for indirect, incidental or consequential loss, including loss of profit, business, opportunity, reputation or anticipated savings, arising from delay, defect, website interruption or use of our products or services.
3. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

13. Website Use

1. Information, photographs, product examples and descriptions on our website are provided for general guidance and may be updated without notice.
2. Product availability, specifications and prices shown online must be confirmed through an official quotation before an order is treated as accepted.
3. We aim to keep the website accurate and available but do not guarantee uninterrupted access or that all content will always be free from errors.
4. Third-party links, platforms and services are operated independently. We are not responsible for their content, availability, privacy practices or terms.

14. Privacy and Communications

1. Customer information will be used to prepare quotations, process orders, communicate about services, arrange delivery, maintain business records and meet legal obligations.
2. Customers are responsible for keeping their contact details current and for monitoring the communication channels used for an order.
3. We will not request confidential payment credentials such as a wallet PIN, banking password or one-time verification code.

15. Events Beyond Reasonable Control

We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, fire, flood, civil disturbance, government action, transport interruption, courier failure, labour disruption, supplier shortages, utility outages, machinery failure, epidemic or other emergency. We will make reasonable efforts to inform the customer and resume performance when practical.

16. Changes to These Terms

We may update these Terms & Conditions when our services, processes or legal obligations change. The version applicable to an order will normally be the version published or provided when that order is confirmed, unless a change is required by law or agreed with the customer.

17. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of Pakistan. Any dispute that cannot be resolved through good-faith discussion will be subject to the jurisdiction of the competent courts in Peshawar, Pakistan, unless applicable law requires otherwise.

18. Contact Us

Questions about these Terms & Conditions or an order may be submitted through the official telephone, WhatsApp, social media or contact details published on digitalworldprinting.com.